One Time Payments Error Message – Payment Not Processed

Some owners have reported that when logging on to the Tidewater portal to make their dues payment (one time payments) they are receiving an error message as follows, “Sorry, an error occurred while processing your request.” however, they have found their payment did actually process.

 

If you are an owner that utilizes the portal each month to do your payment and your receive that error message when making your payment, DO NOT enter the payment again.  If you have entered your email address when entering your payment information you should receive a receipt indicating the payment did actually process.  If you do not enter your email address or you do not receive an emailed receipt, we recommend you check your bank account or portal account later in the day or the following day to see if the payment did actually process.  If it does not show as processed by the following day, please contact Tidewater via email at  [email protected] or via phone at 443-548-0191 before making another payment.